How customers place an order through your portal

Updated May 1, 2025·5 min read

Your order portal lets customers submit requests 24/7 — even when you're elbows-deep in buttercream. You review each request and respond with a quote from your dashboard.

Find your public shop URL under Settings → Business Settings. Copy bakekick.com/your-slug for your Instagram bio, Linktree, website, or Google Business profile.

Customers fill out a form: contact info, event date, what they want, servings, and any reference photos. No account signup required — you'll have their email to send quotes and magic links.

Review incoming requests

New requests appear in Orders with a New request status. Open each one, review details, and click Create quote to build a priced response — or Decline with an optional message.

You'll get email and in-app notifications for every submission so nothing sits unanswered.

Pro tip

Turn on auto-reply in portal settings so customers instantly know you received their request and when to expect a quote.

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